SingStar

[meermikey]

In case anyone else needs to do this there is a new number for UK Playstation Customer Services
0844 736 0595

[nuwonda]

And why do the songs have to be locked to a serial number? Is this even legal? So... the idea is to prevent people from copying it to multiple consoles. Locking the songs to a unique ps3 network account does not necessarily achieve that, however it should be sufficient. Those who want to pirate software will do so no matter what measures publishers take. This means Sony practices Customer Punishment instead of Customer Service by deploying such restrictions. Furthermore, if Sony exchanges a unit, they should also provide customer service proactively for any content that may need their intervention after a unit exchange instead of the customer having to wonder how on earth he or she can get her/his songs back...

Sending a new unit back may be good customer service, sending it back without having made sure the content the customer bought is actually working on the new unit is bad customer service. Taking 1-2 weeks to solve the problem is worse customer service. 

[psychobudgie]

Happened to me on Xmas Eve and took roughly a week for them to reactivate the songs for download. Be aware that you will also lose all your trophy progress (that is the songs sung towards trophies not awarded yet, the ones you have are safe). Your highscores will also be reset including your online scores as these sync the first time you go online with it and it pulls them from your console by the looks of it. I was rather annoyed to say the least by this as my High Score on hard of 9003 was a complete fluke while rather inebriated and I now can't get anywhere near it. I desperately need to remember what particular brand of whiskey made my voice capable of singing in tune for an extended period

[squirrelywrath]

I called sony Almost a month ago, and they still haven't fixed the problem. $50 worth of unplayable songs. I'm Canadian, and had to call US, consumer support. UK, must be better.