on 07-03-2010 10:58 AM
And why do the songs have to be locked to a serial number? Is this even legal? So... the idea is to prevent people from copying it to multiple consoles. Locking the songs to a unique ps3 network account does not necessarily achieve that, however it should be sufficient. Those who want to pirate software will do so no matter what measures publishers take. This means Sony practices Customer Punishment instead of Customer Service by deploying such restrictions. Furthermore, if Sony exchanges a unit, they should also provide customer service proactively for any content that may need their intervention after a unit exchange instead of the customer having to wonder how on earth he or she can get her/his songs back...
Sending a new unit back may be good customer service, sending it back without having made sure the content the customer bought is actually working on the new unit is bad customer service. Taking 1-2 weeks to solve the problem is worse customer service.
on 07-03-2010 06:29 PM
on 04-09-2012 10:44 PM
I called sony Almost a month ago, and they still haven't fixed the problem. $50 worth of unplayable songs. I'm Canadian, and had to call US, consumer support. UK, must be better.