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Level 1

Level 1
Spendalot
Posts: 132
Registered: ‎09-08-2009
Message 1 of 14 (923 Views)

Songs removed from SingStore

So i've been re-downloading all my songs after the recent loss (see my other topic), but found i'm missing two:

 

Take That - Patience

Belinda Carlisle - Heaven Is A Place On Earth (just the dance add-on)

 

So i looked in the SingStore and neither are there anymore (or in my purchase history), but i KNOW i had them before AND purchased them AND played them both.

 

Take That's Patience was added to the SingStore on the 2nd of June 2010.

And the dance add-on for Belinda Carlisle's Heaven Is  A Place On Earth was added to the SingStore on the 2nd of February 2011.

 

Could someone else do me a favour and just see if they can see them on the SingStore (and either i've overlooked them or it's just MY SingStore display that's glitched).

And has anyone heard of any songs/dances being removed from the store after actually going on sale?

 

If they're really gone and i can't re-download them, surely i'd be permitted a refund? I was never aware i was just renting the songs. :smileysad:

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Online Support Coordinator
RabidWalker
Posts: 3,703
Registered: ‎04-02-2011
Message 2 of 14 (808 Views)

Re: Songs removed from SingStore


Spendalot wrote:

So i've been re-downloading all my songs after the recent loss (see my other topic), but found i'm missing two:

 

Take That - Patience

Belinda Carlisle - Heaven Is A Place On Earth (just the dance add-on)

 

So i looked in the SingStore and neither are there anymore (or in my purchase history), but i KNOW i had them before AND purchased them AND played them both.

 

Take That's Patience was added to the SingStore on the 2nd of June 2010.

And the dance add-on for Belinda Carlisle's Heaven Is  A Place On Earth was added to the SingStore on the 2nd of February 2011.

 

Could someone else do me a favour and just see if they can see them on the SingStore (and either i've overlooked them or it's just MY SingStore display that's glitched).

And has anyone heard of any songs/dances being removed from the store after actually going on sale?

 

If they're really gone and i can't re-download them, surely i'd be permitted a refund? I was never aware i was just renting the songs. :smileysad:


Hi Spendalot,

 

Are you unable to see any of these songs regardless of the version of SingStar you are using?

 

Rabid

For more updates and information follow the links :

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Level 1

Level 1
Spendalot
Posts: 132
Registered: ‎09-08-2009
Message 3 of 14 (789 Views)

Re: Songs removed from SingStore

Hi Rabid.

I've just checked on both SingStar Vol.2 and SingStar Dance for both Take That's Patience and Belinda Carlisle's Heaven Is A Place On Earth (dance add-on), but neither appear in the SingStore for either disc.

 

Do you have a disc that they are showing up for?

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Online Support Coordinator
RabidWalker
Posts: 3,703
Registered: ‎04-02-2011
Message 4 of 14 (713 Views)

Re: Songs removed from SingStore

Hi Spendalot,

 

I will send you a PM regarding this issue, so have a look at your inbox.

 

Rabid

For more updates and information follow the links :

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Level 4

Level 4
KN77_NRUE
Posts: 285
Registered: ‎23-06-2008
Message 5 of 14 (699 Views)

Re: Songs removed from SingStore

I coudn´t  find it in the store aswell. Also not appearing in my Singstore Download History.

What happens if my Harddisk Fails ?? Will i get a refund ??? Why was the Song removed from the Store ???

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Online Support Coordinator
RabidWalker
Posts: 3,703
Registered: ‎04-02-2011
Message 6 of 14 (653 Views)

Re: Songs removed from SingStore


KN77_NRUE wrote:

I coudn´t  find it in the store aswell. Also not appearing in my Singstore Download History.

What happens if my Harddisk Fails ?? Will i get a refund ??? Why was the Song removed from the Store ???


Hi guys after some further investigation the Take That song was removed from the store, however users should still be able to redownload this as they have purchased it. We are still waiting for confirmation there are no issues here.

 

The Belinda Carlisle song has been fixed, and should be available for re-download after the next SingStore update on 30/05.

 

I will update as and when I know more.

 

Rabid

For more updates and information follow the links :

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Level 1

Level 1
Spendalot
Posts: 132
Registered: ‎09-08-2009
Message 7 of 14 (587 Views)

Re: Songs removed from SingStore

When i tried to re-download the Take That song through purchase history, it wasn't showing up at all - there didn't seem to be any clear way to re-download it even though i had already paid for it and downloaded it before.

 

Thanks for getting the Belinda dance sorted. :smileyhappy:

 

I got the dreaded red light of death last week, so i'm PS3-less (and SingStar-less) for a bit. now. :smileysad:

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Level 4

Level 4
KN77_NRUE
Posts: 285
Registered: ‎23-06-2008
Message 8 of 14 (533 Views)

Re: Songs removed from SingStore

@ Rabidwalker : Any News ?

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Level 1

Level 1
Spendalot
Posts: 132
Registered: ‎09-08-2009
Message 9 of 14 (455 Views)

Re: Songs removed from SingStore


KN77_NRUE wrote:

@ Rabidwalker : Any News ?


Which of the 2 songs did you download, KN?

 

I haven't been able to check yet, cos i've not got the songs transferred across to my new console yet.

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Level 4

Level 4
KN77_NRUE
Posts: 285
Registered: ‎23-06-2008
Message 10 of 14 (453 Views)

Re: Songs removed from SingStore

Take That - Patience is missing in my download history.

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