SingStar

[Merritt921]

So, for everyone who is looking for their old Singstar Songs to be unlocked on a new PS3 after their old one broke, it does actually work ,and the staff are really, really helpful! I know it's scattered information so I thought i'd make a thread about exactly what you need to do.

In the UK, call 0844 7360595

Press the option for PlayStation Network and you will be redirected.

Explain to the operator that you want to download your Singstar tracks onto a new PS3 as your old one broke. On the phone, I was asked for:

-my sign in name

-my sign in email address

-my date of birth

-my new playstation 3 serial number

and that's all! And, I got sent an email saying my system would be able to download the songs within 7 working days-they even called me back to say it was being processed!

So that's the process to do it, and may I just say, the customer service was absolutely phenomenol. It was outstanding-the guy on the phone was really polite, really helpful, and knew exactly what I was talking about-Sony PS3 customer support, be proud because you're really helpful!

Hope that helps people who were in my position  

[LordRoss]

Nice post 

I've stickied it to top of Forums as it does seem a question that comes up often.

[ukd69]

lol went to play my songs and they not there lol

[ukd69]

all sorted just waiting for my email now

[craigbalboa66]

thanks all sorted just have to wait now

[Jax_Demon]

I was searching Google after buying a new PS3 and I found this thread. Must admit this post as been very helpful and the customer service from Sony is the best I have ever encountered. Was phoned up and told my purchases have been reset and I should be able to download my songs soon. Still in shock Sony rang me back as well as emailing me the info. Great service. Makes me wonder why I own an Xbox 360 at all.

[dyremose]

thats great i have been looking for a way ever since my old ps3 got stolen in a burglary.. i just hope its as easy heare in denmark as it apparently was for you..

[bronz1983]

I have the same problem, 

but I'm from out side UK so what is the dial code for that number when dialing from outside of UK ?

[pompey-buddah]

thank you very much will be ringing them tomorrow

[Harkannin]

I just discovered this thread after finding another thread on the same topic.

Anyway,

I'm having a similar issue. "The slected item cannot be downloaded because it is associated with another system."  I've called Sony here in Canada, but they told me that I agreed to only have it on one system so they can't do anything!  I want to take off the system I don't use and use it on the system I use.

So what happened was that I thought I could play this game at my friend's house (so I didn't have to lug my ps3 to my friend's place as it is heavy and awkward to bring on the bus).  We installed the game on his ps3 and I signed into my account and bought some songs that we could both sing.

Now at home on my ps3, I can't access  the songs that I bought! 

What happened to being able to use the items we've bought?  It's like bringing Super Mario Bros. to your friend's place to play, then being told you can only access level 2 on your friend's sytem because that's where you played it....or like buying a car and being told you can only drive it the parking lot of the dealership....

So if I "deactivate the sytem" as per instructions to get the songs off his ps3 and on to my ps3, will that erase all his other saved game data?

sigh.  Any help is greatly appreciated.